Privacy Policy

1. Who we are

Emigrate2USA Consulting ("Emigrate2USA", "we", "us" or "our") provides educational resources, consultations, practical journey guidance, business-establishment support and related services for people considering or navigating a move or expansion to the United States.

This Privacy Policy applies to information collected through emigrate2usa.co.za, its tools and forms, booking and payment processes, communications and services.

2. Information we collect

Information you provide

• Name, email address, telephone number, country of residence and preferred contact details.
• Enquiry, booking, questionnaire, consultation and service information.
• Nationality, family, education, employment, business, investment and immigration circumstances that you choose to provide.
• Documents or messages submitted for a requested service.
• Transaction, invoice and service-history information.
• Newsletter preferences and the source through which you subscribed.

Information collected automatically

• Internet Protocol address, browser, device, operating system and approximate location.
• Pages viewed, referral source, dates, times and interactions with the website.
• Cookie, analytics, security and similar technical information where those tools are enabled.

Please do not submit more sensitive information than the form or service requires. Do not send passwords, full payment-card details or unnecessary identity records by ordinary email.

3. Free Visa Eligibility Quick Check and newsletter

The free Visa Eligibility Quick Check asks five broad questions and generates suggested visa categories for further reading. It does not make a legal eligibility determination.

To view the result, a visitor enters a first name and email address. When the form is submitted, the following information is sent privately to Emigrate2USA:

• First name.
• Email address.
• The broad visa categories suggested by the tool.
• Whether the visitor selected the optional newsletter box.
• Limited technical information needed for security, delivery and temporary rate limiting.

The visitor's individual questionnaire selections remain in the browser and are not included in the notification. Quick Check information is used to deliver the result experience, understand interest in Emigrate2USA resources, respond where appropriate and protect the tool from misuse.

Newsletter subscription is separate and optional. If the visitor ticks the newsletter box, their first name, email address and a Visa Eligibility Quick Check source label are also submitted to MailerLite for email marketing. If the box is left unticked, the Quick Check does not add the visitor to MailerLite.

Marketing emails include an unsubscribe method. Unsubscribing stops future marketing messages but may not prevent service, security, transactional or legally required communications.

4. Enhanced Eligibility Navigator™

The Enhanced Eligibility Navigator™ is available as a standalone paid digital product and is also included with Visa Path Consultation. Navigator answers and saved scenarios are stored in the customer's WordPress account to provide reruns, saved findings and branded PDF reports. Up to 10 named scenarios may be saved. A customer may delete one scenario or all saved scenarios at any time. Saved scenarios are automatically removed 120 days after their most recent save unless deletion is requested sooner.

The Navigator does not require passport numbers, Social Security numbers, A-numbers or document images, and customers should not enter them. Payment information is processed by the configured payment provider and is not stored in Navigator scenario records.

5. How we use information

• Provide website tools, results, resources and requested services.
• Respond to enquiries and communicate about possible next steps.
• Manage bookings, consultations, payments, invoices and service communications.
• Prepare educational, organisational or journey-guidance outputs requested by a client.
• Send newsletters and marketing communications when the recipient has chosen to receive them or another lawful basis applies.
• Maintain, secure, troubleshoot and improve the website and services.
• Understand use of the website and measure content performance where analytics are enabled.
• Prevent misuse, spam, fraud, security incidents and unlawful activity.
• Comply with legal, tax, accounting and regulatory obligations.

Where applicable law requires a legal basis, we rely on consent, steps taken at your request, performance of a contract, legitimate interests, compliance with law or another permitted basis appropriate to the processing.

6. Sharing and service providers

We may share personal information only as reasonably necessary with providers that support the website and requested services. These may include website hosting and security providers, WordPress and WooCommerce services, Microsoft 365, MailerLite, Calendly, Stripe and analytics providers where enabled.

We may also share information with:

• Independent specialists, such as immigration attorneys, tax advisers or other professionals, when you ask us to make an introduction or authorise the disclosure.
• Professional advisers, insurers, auditors or authorities where reasonably required.
• A successor or participant in a legitimate business transaction, subject to appropriate protections.
• Other parties when required by law, legal process, safety or the protection of rights.

Independent professionals have their own engagement terms and privacy practices. Emigrate2USA does not exchange personal information for money. Some privacy laws define certain analytics or advertising disclosures more broadly; where applicable, legally required choices and opt-out rights will be honoured.

7. Cookies and analytics

The website may use essential cookies for security, account access, payments and functionality. Where enabled, it may also use analytics or preference technologies to understand website use and improve content. Browser settings can block or delete cookies, although doing so may affect site functionality. Third-party tools may set or read their own cookies according to their privacy practices.

8. Retention and security

We keep personal information only as long as reasonably necessary for the purpose collected, the service relationship, communication management, dispute resolution and legal, accounting or recordkeeping duties. Retention periods vary by the type of information and the reason it is held.

Quick Check notifications and related contact details are periodically reviewed and deleted when they are no longer reasonably needed. Newsletter details are retained while the subscription remains active. A limited suppression record may be kept after an unsubscribe so that the preference can be honoured.

Navigator access lasts 90 days from successful payment. Saved scenario records are retained for up to 120 days after their most recent save unless the customer deletes them sooner or requests deletion. Downloaded PDF reports are stored by the customer and are not automatically deleted from the customer's device.

We use reasonable administrative, technical and organisational safeguards appropriate to the nature of the information. No website, email or storage method can be guaranteed completely secure.

9. International processing

Emigrate2USA works with people in the United States and internationally. Personal information may therefore be processed in the United States or other locations where we or our service providers operate. Those locations may have different data-protection laws. Where required, we use an appropriate lawful mechanism for international processing or transfer.

10. Your privacy choices and rights

Depending on where you live and subject to applicable exceptions, you may have rights to request access, correction, deletion, restriction, objection, portability or information about disclosures of personal information. You may withdraw consent where processing relies on consent and unsubscribe from marketing communications at any time.

To make a privacy request, email info@emigrate2usa.co.za with the subject line "Privacy Request". We may need to verify identity before completing a request.

11. Children

The website and services are intended for adults and are not directed to children under 13. We do not knowingly solicit personal information directly from children under 13. A parent or guardian should provide information about a minor only when relevant to a legitimate family enquiry or service.

12. Third-party websites

The website contains links to government agencies and independent third-party resources. Their content, security and privacy practices are governed by their own policies, not this Privacy Policy.

13. Updates and contact

We may update this Privacy Policy when our services, technologies or legal obligations change. The revised effective date will appear at the top of this page.

Questions or privacy requests may be sent to info@emigrate2usa.co.za or submitted through the website contact page.